Payment and Refund Policy

Last updated: 29 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related educational resources offered through the website operated by newsydon. The courses focus on audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It covers both one-time course purchases and any subscription-based access to materials. This policy governs transactions made by customers located in the United Kingdom and explains how payments are handled, when cancellations are possible, and under what conditions refunds may be issued. It does not apply to third-party services or physical goods unless explicitly stated in the course description.

Prices, Currencies, Taxes, and Any Additional Charges

All prices on the website are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may apply for optional extras such as certification fees, extended access periods, or supplementary materials. Any such charges are clearly shown before you complete your purchase. newsydon reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Currency conversion fees charged by your payment provider are your responsibility and are not included in the displayed price.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept payments via major credit and debit cards, including Visa, Mastercard, and American Express, as well as bank transfers for corporate bookings. Payment is authorised at the time of order placement through secure third-party processors. All transactions are encrypted using industry-standard security protocols to protect your financial details. newsydon does not store card information on its servers. Authorisation confirms that sufficient funds are available, but the actual charge occurs upon successful order confirmation. If authorisation fails, you will be notified immediately and given the opportunity to provide alternative payment details.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Once you submit your order and payment is successfully authorised, you will receive an email confirmation containing your order details, access instructions, and a unique reference number. This confirmation email constitutes acceptance of your order and forms a binding contract between you and newsydon. Access to digital course content is granted immediately upon confirmation for most purchases, unless otherwise specified. You should review the confirmation carefully and contact us promptly if any details appear incorrect.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, you have the right to cancel most distance contracts within 14 days of the date the contract is formed, without giving a reason. For digital content such as online courses, this right is lost once you begin downloading or streaming the material, as you will have expressly consented to immediate access. If you cancel within the 14-day period before accessing content, you are entitled to a full refund. Cancellations must be made in writing via the contact form on our Contacts page or by emailing info@dramabydesign.com.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations made within the statutory 14-day period where no content has been accessed. Refunds are not provided for partial use of courses, completed modules, or after the cancellation period has expired. Promotional offers, gift purchases, and customised training packages are generally non-refundable once access is granted. Technical issues caused by your own equipment or internet connection do not qualify for refunds. newsydon may offer goodwill refunds at its sole discretion in exceptional circumstances.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, first log into your account and note your order reference number. Then submit a written request using the contact form on the Contacts page or email info@dramabydesign.com, including your full name, order reference, date of purchase, and a clear statement that you wish to cancel. Provide any supporting information such as screenshots of access issues if relevant. Requests must be received within the applicable time limits. We aim to acknowledge receipt of your request within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving your request, newsydon will verify your eligibility by checking whether content has been accessed and confirming the purchase date. You will be notified of the decision by email within 10 working days. If approved, the refund will be processed. If rejected, we will explain the reasons and outline any options for appeal or further contact. Decisions are final but you retain your statutory rights to pursue other remedies.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method used for the purchase. Processing typically takes between 5 and 14 working days after approval, depending on your bank or card issuer. Bank transfers may take longer. You will receive an email confirmation once the refund has been initiated. If funds do not appear within the expected timeframe, please contact info@dramabydesign.com or +44 (0)1344 649400 for assistance.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For digital courses, the 14-day cooling-off period ends as soon as you start accessing the material. Subscription renewals are non-refundable except during the initial cancellation window. Promotional discounts cannot be refunded separately from the main purchase. If a service is interrupted due to reasons within our control, we may extend access or provide a pro-rata refund at our discretion. All such offers are subject to the terms stated at the time of purchase.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

If a payment fails, your order will not be processed, and you will be invited to retry with different details. Duplicate charges are investigated promptly; any overpayments are refunded automatically. Chargebacks are treated as cancellations and may result in loss of access to content. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant authorities. newsydon cooperates fully with payment providers and law enforcement in such cases.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. You retain the right to receive services of satisfactory quality and to remedies for faulty digital content. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud. For queries about these rights, please contact the Citizens Advice service or your local trading standards authority.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to make a request, use the contact form on the Contacts page or email info@dramabydesign.com. We may update this policy from time to time to reflect changes in law or business practices. The current version will always be available on the website, and material changes will be notified via email where possible. This version was last updated on 29 October 2026. 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, UK +44 (0)1344 649400